LATT

IT Help Desk Support.
Location: Alexandria.
Attractive package and benefits. 
LATT Trading & Shipping.

Main job responsibilities:
•    Assist other staff in special events and activities as required.
•    Monitor or optimize the performance, security, backup, and recovery of the database.
•    Proficiency with VPN networks, firewalls, encryption, and other aspects of network security technologies.
•    Diagnose and troubleshoot technical issues, including account setup and network configuration.
•    Handling network issues including hardware and software.
•    Support, document and monitor the IT Helpdesk.
•    Performing daily and monthly checklists and Reports.
•    Upgrading the network infrastructure.
•    Provide needed support for Printers, PCs, Handhelds and Tablet devices to ensure smooth work flow.

Competencies / Skills:
•    Excellent English skills.
•    Problem solving, priority setting and time management skills.
•    Possess a professional image and excellent communication skills with the ability to interact effectively with internal and external business partners and employees at all levels.
•    Able to coordinate multiple tasks to successful completion with little or no supervision.
•    Use sound judgment and problem-solving skills.
•    Values team work in terms of sharing information.

Required Qualifications:
•    Bachelor degree in Information Technology/Computer Science.
•    Fresh graduates are welcomed.
•    1-3 years of experience.
•    Knowledge of IT principles, concepts, and methods; systems testing and evaluation principles, methods, and tools; IT security principles and methods; Internet technologies; and/or emerging information technologies.