LATT

Customer Service - Liner Operations
Location: Cairo – Cairo Complex Mall, Sheraton.
Attractive package and benefits
LATT Trading.

Main job responsibilities:
•    Date entry for issuing the Bill of Lading for customers review.
•    Collect shipping declarations and group them by vessel name in order to issue the booking report for each vessel.
•    Print out customer's export invoices.
•    Coordinate with involved sales executives, customer service documentation manager to ensure that the client invoice include all services provided to the client.
•    Hand original invoices to customer after assuring of invoice due collection.
•    Handle all customers' complaints in effective & prompt way.
•    Communications with agent.
•    Follow the company policy, procedures, and work flow set by the Business Unit Manager regarding operation, archiving and filling of documents and records control.
•    Handle delivery check list and delivery orders to customers against original B/Ls or principle / SL instructions and handle import invoices.
•    Calculate storage and demurrage fee according to SL regulations and issue relevant invoices.
•    Revising invoices and issue release letter to Port Office.
•    Translate the import cargo manifest to fulfill customs authority instructions.

Competencies / Skills:
•    Negotiation: The ability to negotiate promising terms with suppliers and vendors.
•    Positive attitude, excellent communication and negotiation skills.
•    Collaboration and strong customer focus.

Required Qualifications:
•    Bachelor’s degree in Logistics or Supply Chain.
•    Fresh Graduates are welcomed to apply.
•    Proficiency in both written and oral English and Arabic. 
•    Proficient in computer skills.