LATT

Agency Operations Executive
Location: Alexandria.
Attractive package and benefits. 
LATT Trading & Shipping.

Main job responsibilities:
•    Responsible to answer all inquiries ensuring that every customer is served in an efficient, through and courteous manner.
•    Responsible to ensure all required tasks are completed accurately and within given time frames.
•    Completing calls & emails in a manner that maintains quality and quantity.
•    Handling daily correspondence. Responds to inquiries and makes reservations if needed.
•    Performing inbound and outbound calls to assist the customer with past, current, and future bookings.
•    Reporting customer concerns and any system issues to management & team.
•    Responsible for the shape of the agencies and customers’ needs, and improve the quality of agencies. 
•    Responsible for the daily management of agencies, providing effective operation suggestions, and solving the problems for the agencies. 
•    Maintain the relationship with the owners of agencies and the key members of agencies, and improve the retention and stability of the agencies. 
•    Effectively cooperate with the team in event planning, give event suggestions, supervise the launch of the event, and keep an eye on the event process.

Competencies / Skills:
•    Prior work experience in shipping & logistics (preferred in freight forwarding, shipping, or logistics)
•    Agency handling experience.
•    Excellent English skills.
•    Excellent communication and analytical thinking skills.
•    Problem solving, priority setting and time management skills.

Required Qualifications:
•    2-3 years of experience.
•    Proficiency in both written and oral English and Arabic. 
•    Proficient in computer skills, especially concerning accounting software and reporting tools.